Privacy Policy

Elbow River Casino Privacy Policy

We are committed to protecting your privacy and ensuring the secure handling of your personal data.

Data Collection

When you visit our website or interact with us through various channels, we collect certain information about you, including:

Your name and contact details
Information provided by you for loyalty program enrollment, such as email address and password
Details related to gaming activities, like game preferences and play history

Purpose of Data Collection

We use the collected data to provide services tailored to your interests and needs. The main purposes are:

To create a safe and engaging environment for online gaming enthusiasts
To personalize communications, offers, and promotions based on your preferences and behavior
To improve our services through user experience analysis and feedback collection

Data Protection

We implement various measures to safeguard the security of your data:

Encryption: We use SSL/TLS encryption protocols to protect against unauthorized access.
Access Control: Data is accessible only by authorized personnel, with strict policies in place for password management and multi-factor authentication.
Regular Updates: Our systems undergo regular updates to address potential vulnerabilities.

Sharing Personal Data

We may share your information with:

Loyalty program administrators for targeted promotions
Partners who facilitate the delivery of loyalty rewards or services related to gaming activities

These third parties are expected to adhere to similar security standards and data protection regulations as we do. When sharing data, we only provide what is reasonably necessary to accomplish our purposes.

User Rights

As a data subject under applicable laws and regulations (Canada's Personal Information Protection Act), you have rights over your personal data:

Right of Access: Request access to or copies of collected information
Right of Erasure/Correction: Update, correct or delete inaccuracies in records

To exercise these rights, please submit a written request through our website.

Withdrawal Consent

You may withdraw consent at any time by informing us. However, this action might result in the removal of benefits tied to data sharing for loyalty programs and services related activities.

Data Retention

We store your information securely until it is no longer reasonably necessary or relevant to maintain a legitimate business purpose. Please note that retention periods can vary depending on regulatory requirements and contractual obligations.

Changes to Policy

As regulations evolve, we reserve the right to update this policy by posting changes on our website. Continued access to services after updates shall be regarded as acceptance of any revisions.

We believe in open communication regarding personal data handling practices. If you have questions or concerns about your privacy rights, please contact us directly through our support channels.